Customer care to audit clients

Pearson Buchholz sets a high standard in auditing and customer service. To achieve these standards Pearson Buchholz adopts the following 5 key principals: -

1. Junior staff are always accompanied by qualified senior staff and their interaction with the customers on site is carefully supervised ensuring, at all times, a professional service.

2. Audit teams are retained for audit clients to ensure continuity of approach.

3. An information request is sent to clients, on average 4 weeks prior to the commencement of the audit fieldwork.

4. The audit fieldwork is carefully planned and discussed with all members of the team. Upon arrival at your premises the audit team is well briefed and as familiar as possible with your systems, key staff and culture.

5. The auditors will work with you and your staff to minimise their disruption, this is achieved by a meeting with the key staff at the outset of the audit where time can be allocated between the parties allowing you to continue with your working day.